Monthly Archives: October 2010

Bear With Me While I Put You On Hold

As I was saying to a writer friend – who might be Kylie Ladd and who might never have felt the sting of rejection (oh settle down Kylie, I know the school newsletter once refused to publish your story, working title: Turtles: The Love That Dare Not Speak Its Name. But that doesn’t really count.)

Anyhoo – I said to Kylie, “What good is a blog if not a dumping ground for rejected pieces?” Because this piece was rejected by one of my usually friendly websites. They swear the rejection is completely unrelated to my own brand of awesome. But then they probably say that to everyone. Nevermind. I’ll have another piece with them one day.

But this piece was fun – and not my usual writing bag. I find I can’t usually sustain humour beyond 140 characters. That’s not saying that I’m funny on Twitter. Or even that this piece is funny. But… don’t you hate an overwrought preamble?

However, the main reasons for posting this piece are:

1. Telcos have shitted me senseless this week. So get that up ya Telco 1 and Telco 2.

2. I really feel like getting up @AnIdleDad‘s goat cos I know he misses me. And he gets all snarky when you talk about telcos, cos even though he hates his job he has to live in corporate hell in order to fund his appetite for ukes, wine and sharp knives. He also has a rockin’ wife and magic daughters who need to be kept in a manner deserving of their awesomeness.

3. I had a cool writing buddy in on this piece. It was fun (even though he made me pull out my loving copy/paste of my Twitter stream…). We deserve to be published. If you can call a blog ‘published’ (which IMO you can’t really). But we will. Just for today. ^_^

Bear With Me While I Put You On Hold

I always thought whinging about telcos was the resort of mean-spirited types who didn’t understand that everyone is just trying to do their job. Whenever I speak to someone in a far-flung call centre I put on my smiley voice and try to infuse my pesky (one-hundred-and-twenty-seventh) request for whatever-it-is-this-time with an ‘I know what it’s like to be working for the man’ empathy.

Well, f*&% empathy , this shit just got real.

Although the digikids recently talked me into signing my life away for a jabscreen,  I have resolutely held onto my old-school landline. Maybe it’s nostalgia. Or perhaps it’s the fact that I don’t really know how to get out of my telco contract. Or who I am actually contracted to. Or why ‘bundling’ everything might make sense. Or what ‘porting’ my number means.

I’m Generation X so bear with me…

A few weeks ago I had a phone call from Telco1 who wanted to know why, since I had once been happy with them, I had changed to Telco 2. I mumbled something like, “Cheaper.”

Then Telco 1 started saying something like, “Shiny, shiny, My Precious and would you like us to bundle it all, port your number over and give you as many lovely new techno devices for your house as you would like?”

I was all: Yes please. How much?

Telco 1: Oh exactly the same as you were paying before. Just a little bit more expensive. But more shiny.

Me: I don’t have to do anything, right? You can do it all from your end and just deliver the shiny things here? And it will all be good and everyone wins?”

Telco 1: Yes. Yes, that’s exactly how it will work.

Then the voice got all fine-print and disclaimer-ey and I think they said something like: Blah, blah, change your email, blah blah, Gen Y do it all the time, blah, what’s your problem, blah, blah, ringthisonenumberandcheckthatyou’renotundercontractwithTelcos2through48thismessagewrittenandauthorisedbyblahblahblah.

Me: Sure. Can I do it tomorrow?

Telco 1: Yes. You have until (unintelligible date which may have actually been some time in the past).

All was fine until last week when our landline stopped working. And then the internet died. And a then black hole opened up in our kitchen.

Actually I didn’t realise any of this – happily jabbing away as I was at my jabscreen – until my kids said, “Mum! We can’t get onto Club Penguin!”

And that’s when I entered my Telco absurdist nightmare.

Call to Telco 1

Me: Hello. I seem to have a problem with my phone.

Telco 1: Bear with me while I put you on hold…

Me: Oh.

Telco 1: Sorry to have kept you waiting (8 minutes). Ok it seems you’re changing over to us but that’s not actioning until this Friday. We can’t do anything. You need to ring Telco 2.

Call to Telco 2

Me: Hello I seem to have a problem with my phone.

Telco 2; Bear with me while I put you on hold…

Me: Ok.

Telco 2: Um, ok sorry to have kept you waiting (12 minutes). It seems that Telco 1 have actioned the changeover. We can’t do anything from this end now. It’s in their hands. By the way you might need to cancel your contract with us now that you’re with Telco 1. You owe us 95.70 for breaking your contract.

Me: Oh. Ok. Can I cancel it then?

Call to Telco 1

Me: Hi. I was speaking to someone earlier about my phone…

Telco 1: Bear with me while I put you on hold…

Me: But…

Telco 1: Sorry for keeping you waiting (18 minutes) but it seems you have cancelled your contract with Telco 2 and we can’t really action anything from this end until Friday. If you want your phone on, Telco 2 has to do it. You’ll have to cancel the cancellation.

Me: Oh. Ok.

Call to Telco 2

Me: Hi. Can I bear with you while you put me on hold? And when you feel sorry for keeping me waiting for 23 minutes can I talk to you about cancelling my contract? I need to cancel that cancellation.

Telco 2: So what you’re saying is you want to cancel the cancellation order? Because there’s only about 15 minutes left before the cancellation takes effect. If you want to cancel it I’ll have to put you through to the cancellation department. Bear with me…

I swear I’m hardly making any of this up.

And this next part I actually really didn’t make up at all.

Telco 2: Sorry for keeping you waiting (47 minutes), but we’ve checked everything and it looks as if Telco 1 has pulled your plug out. Now, I’m not talking behind anyone’s back or anything (and at this point the voice took on a decidedly teenager-ish tone) but they do this, like, ALL the time. There’s nothing we can do.

That’s when I started rocking back and forth, clutching my jabscreen.

Later that day my husband decided to deal with things. He may have used a swear word. He may have used a loud voice. He may have cried real tears.

We still have no home phone connection.

Advertisements

16 Comments

Filed under parenting, telcos, twitter